bdgel's Privacy Policy

bdgel is an online gaming platform that provides a range of entertainment services for players in Bangladesh, including slots, live casino, cricket betting, and crash games. This privacy policy ("Policy") explains how bdgel collects, uses, stores, and protects the personal information of our users ("you" or "user").

This policy applies to all bdgel services, the website (https://bdgel.lat), the mobile version, and all associated technical channels. By using the bdgel platform, you acknowledge that you have read, understood, and agreed to the terms of this policy.

bdgel believes that personal privacy is a fundamental right. That is why we always take the highest level of care in protecting our users' information and use industry-standard security technology.

bdgel may collect the following types of information:

2.1 Personal Identification Information

• Full name and date of birth
• Email address
• Mobile phone number
• Residential address
• National ID card or passport details (for identity verification)

2.2 Financial Information

• Payment method details (bKash, Nagad, Rocket, Upay, or bank account information)
• Transaction history — deposit and withdrawal records
• Balance and bonus information

Important note: Financial information is always protected via SSL encryption. bdgel never stores your complete bank account or card details.

2.3 Technical & Device Information

• IP address and geographic location (country/region level)
• Browser type and version
• Device type (mobile, desktop, tablet)
• Operating system
• Login time and session information

2.4 Usage Data & Preferences

• Gaming history and list of preferred games
• Time spent on the platform and type of activity
• Which pages were visited and for how long
• Customer service interaction records

2.5 Voluntarily Provided Information

When you contact customer support, submit a complaint, or provide feedback, the information you provide yourself is also stored.

bdgel uses your information for the following legitimate purposes:

3.1 Account & Identity Verification

Verifying your identity is required to create and manage an account on the bdgel platform. This ensures platform security and prevents unauthorized access. In particular, a user's identity is confirmed before any financial transaction is processed.

3.2 Service Delivery & Improvement

By analyzing your gaming preferences, usage patterns, and feedback, the bdgel platform experience is continuously improved. Aggregated user data also informs decisions about adding new features, game categories, or payment options.

3.3 Financial Transaction Processing

Financial information is needed to correctly process your deposit and withdrawal requests and to maintain transaction records.

3.4 Ensuring Responsible Gaming

bdgel prioritizes responsible gaming. By monitoring usage patterns, we can identify potentially harmful behavior and provide support to users when needed. To learn more, visit our Responsible Gaming page.

3.5 Security & Fraud Prevention

Using technical data, we detect and prevent suspicious activity, hacking attempts, multiple account creation, and financial fraud.

3.6 Communication & Customer Support

Your contact information is used to communicate about customer support matters, send account-related notifications, and inform you of important policy changes.

bdgel processes your personal information on the following legal bases:

4.1 Contractual Obligation

When you open an account on bdgel and use our services, a contractual relationship is established. Information necessary to fulfill that contract is processed accordingly.

4.2 Your Consent

Your explicit consent is obtained for certain types of data processing. You may withdraw this consent at any time; however, withdrawal does not affect the validity of any processing that took place before the withdrawal.

4.3 Legitimate Interests

Some data is processed for legitimate business interests such as fraud prevention, ensuring security, and improving service quality, in a way that does not go against your rights and interests.

5.1 Retention Period

bdgel retains your personal information only for as long as it is necessary to provide our services or as required by law. Financial transaction records may be retained for a specified period after account closure in accordance with applicable regulations.

5.2 Technical Security Measures

bdgel implements the following technical measures to protect your information:

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Server-level encryption and secure database storage
• Regular security audits and vulnerability testing
• Two-Factor Authentication support
• Automated suspicious activity detection system

5.3 Organizational Security

bdgel staff are granted access only to the information required for their specific role. All staff are trained on data privacy and bound by confidentiality agreements.

bdgel does not sell, rent, or commercially transfer your personal information to third parties. However, some information may be shared in the following limited circumstances:

6.1 Payment Processing Providers

Necessary financial information is shared with payment services such as bKash, Nagad, Rocket, Upay, or bank transfer to complete transactions. These providers use the information solely for transaction processing and are subject to their own privacy policies.

6.2 Technology & Gaming Software Providers

To deliver gaming services, we use the technology of various gaming software providers including Pragmatic Play, Evolution Gaming, and Spribe. Technical data from each game session may be used to communicate with those providers.

6.3 Legal Obligations

bdgel may be required to disclose information under a court order, a lawful request from law enforcement, or applicable legal obligations.

6.4 Business Transfers

In the event of a business merger, acquisition, or restructuring, user data may be transferred. Users will be notified in advance in such situations.

7.1 What Are Cookies

Cookies are small text files stored in your browser. bdgel uses cookies to operate the website correctly and to improve your browsing experience.

7.2 Types of Cookies

• Essential cookies: Required to maintain login sessions and for the core functionality of the platform.
• Functional cookies: Remember your preferences, language settings, and display settings.
• Analytics cookies: Monitor platform traffic, usage patterns, and performance.

7.3 Cookie Controls

You can disable cookies in your browser settings. Keep in mind that disabling essential cookies may prevent some features of the bdgel platform from working correctly and you may not remain logged in to your session.

As a bdgel user, you have the following rights regarding your own personal information:

8.1 Right to Access

You can contact us at any time to find out what information we hold about you and how it is being used.

8.2 Right to Rectification

If any of your stored information is incorrect, you can request a correction. Keeping accurate and up-to-date information is beneficial for both you and us.

8.3 Right to Erasure

In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Restrict Processing

You can request that the use of your information be limited for specific purposes.

8.5 Right to Withdraw Consent

Where information is being processed on the basis of your consent, you may withdraw that consent at any time. Withdrawal of consent will apply to future processing.

Contact us to exercise any of these rights. Our customer support team is available 24/7 to receive your requests.

bdgel is intended for users aged 21 and above only. We do not knowingly collect any personal information from minors.

An age verification process is completed during account registration. If we become aware that we hold information belonging to a minor, we will immediately close that account and delete the associated data.

If you are aware that a minor is using bdgel, please let us know at [email protected].

bdgel may update this privacy policy from time to time. If there are significant changes to the policy, we will notify you in the following ways:

• Displaying a notice on the platform
• Sending a message to your registered email address
• Updating the date on this page

Continuing to use the platform after changes have been made will be considered as your agreement to the new policy. If you do not agree to any changes, you may request to close your account.

The latest and applicable version of this policy will always be available on the bdgel website. We recommend that you review this page regularly.

If you have any questions, concerns or requests regarding this privacy policy, or if you wish to exercise your rights over your information, please contact the bdgel customer service team:

Our customer service team is available 7 days a week, 24 hours a day. All privacy-related requests are handled with due care and importance.

bdgel is a safe and reliable platform. Your trust is our highest priority and we are always committed to protecting your privacy.